Introduction
Call Centers
Feature Tour

Introduction

As small and medium-sized businesses grow, they often struggle with phone systems that can't grow with them. With its best-in-class IP telephony and feature-rich functionality, Vertical's TeleVantage system unlocks the hidden potential inside your existing phone system, helping your people and your business work more responsively, productively and profitably.

Empower your people

TeleVantage offers a full complement of rich features that help your employees work more efficiently.

  • Users can instantly locate and check the status of co-workers, initiate conference calls or access contact information, so they spend less time searching for numbers and transferring calls.
  • Sophisticated "find me" call routing capabilities ensure that your employees receive important calls at any time, and in any location.
  • Voicemail messages are consolidated within a single account for quick, easy retrieval and response. Your team can record and store voice messages or live conversations, and create personalized, targeted voice and broadcast messages that save time and enhance communication.
  • With TeleVantage's award-winning point-and-click interface, employees can quickly and easily take advantage of everything the system has to offer.

Enhance customer loyalty

If your customers can't get through quickly when they call, they might go elsewhere. TeleVantage's sophisticated call routing not only ensures that every inbound call is answered promptly and routed appropriately, but also gives you the power and flexibility to implement special features - such as priority handling for VIP callers, or voice broadcasting of limited-time offers - that increase customer satisfaction and loyalty.

Maximize revenues and save money

TeleVantage helps grow revenues by empowering your team to maximize business opportunities as they present themselves. With intelligent call forwarding, employees never lose a sale due to a missed call. The ability to instantly access contact information or initiate a conference call helps build the relationships that build business. TeleVantage features make it easy to gain valuable insight into business performance through features that allow you to monitor call volume, abandoned and misdirected calls, or response to marketing programs - providing valuable insight into your business. With its software-based architecture, TeleVantage works with your existing phone system and grows with your business. Whether you're adding new lines or opening a new office, TeleVantage allows you to incrementally expand capacity or add new features without expensive hardware upgrades.

Contact us today to learn how a Vertical solution can enhance your business.

Call Centers

The Problem

Old thinking says that building and running a contact center is a task best left to "the big organizations." The need for expensive, sophisticated equipment, a dedicated facility and a heavily armed IT staff has traditionally meant that contact centers were too expensive and too complex to be built and operated by small- and medium-sized businesses. Vertical is changing all of that.

The Solution

With revolutionary IP based technology transforming the way the world communicates, contact centers are benefiting greatly in the way they function and in their efficiency. IP telephony is a very powerful tool for contact centers that handle a substantial amount of traffic because it enables calls to be integrated with computer applications that can automatically evaluate incoming calls and route them according to the source of the call and with regard to available agents. Today, Vertical's customer relationship management (CRM) calling solutions make operating a contact center an efficient, profitable and viable venture for even small companies. TeleVantage from Vertical uses state-of-the-art VoIP technology to create an IP PBX system that reduces costs while increasing quality and efficiency. With its software-based architecture, Vertical solutions can be cost-effectively implemented with as few as five seats, and include a package of rich features that allow you to offer your agents and customers all the advanced capabilities of larger, hardware-based centers, but at a fraction of the cost.

Vertical CRM solutions provide:

  • An easy-to-use visual interface that integrates your voice and data networks, enabling intuitive drag-and-drop and mouse-click call handling for your agents and a consistently high level of service for your customers
  • A powerful administrator’s interface that provides a strategic, bird's-eye view of your entire contact center operations, allowing you to monitor overall activity or a specific agent
  • IP telephony that enables sophisticated call routing capabilities reflecting a range of criteria, such as agent skill set, experience or capacity. Customer satisfaction is dramatically increased by ensuring that each caller reaches the appropriate agent in the shortest amount of time
  • Software-based standards that grow dynamically with your business, enabling extensions to be added, moved, or changed quickly and cost-effectively according to your company’s needs
  • The ability to record and archive calls and to silently monitor, coach or join agents on calls. The result: a higher, more consistent level of customer service, better quality control and more efficient agent training
  • Hands-free answering capabilities using headsets or speakerphones

Contact us today to learn how a Vertical solution can enhance your contact center.

Feature Tour

Take a tour right now of Vertical TeleVantage, the award-winning IP-PBX phone system for small and medium-sized businesses. Find out why CommWeb editors and CT Labs technicians call TeleVantage ViewPoint “one of the best desktop call-handling GUIs money can buy.” Click on the link below to learn about TeleVantage – how it works and how it can help your business boost profits, improve productivity and better serve customers.

The TeleVantage feature tour includes six sections, each describing different features and benefits. Take the entire tour, which runs about 10 minutes or jump around by clicking on each section description. Use the pause, rewind and advance buttons to move through the tour at your own pace. Please note that the first time you launch the feature tour it might take a minute to download.

Once you’ve experienced the TeleVantage feature tour, click on the link below to contact us. Let one of our product experts answer your questions and show you how TeleVantage can help your business unlock the hidden potential of your phone system!

Contact us today to learn how a Vertical solution can enhance your business.